Refund policy
Return & Refund Policy
At Amble Tea, we want you to feel good about every order you receive. If there is an issue with your purchase, please contact us and we will do our best to make it right.
Returns
Because our teas are consumable food products, we are unable to accept returns or exchanges on opened tea products.
Unopened and unused products may be eligible for return within 14 days of delivery. Items must be in their original condition and packaging.
To request a return, please contact us before sending any items back. Returns sent without prior approval may not be accepted.
Damaged, Incorrect, or Defective Orders
Please inspect your order when it arrives.
If your order is damaged, defective, or you received the wrong item, contact us within 7 days of delivery. Please include your order number and photos of the item and packaging when possible so we can review the issue.
If approved, we may provide a replacement or refund at no additional cost to you.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened tea or other consumable products
- Items that have been used
- Products returned without their original packaging
- Gift cards
- Final sale or clearance items, when marked as final sale
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs for eligible returns unless the return is due to an error by Amble Tea or the item arrived damaged or defective.
We recommend using a trackable shipping method when returning an item.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to cancel or modify it.
Questions
If you have questions about a return, refund, or order issue, please contact Amble Tea through the contact information provided on our website.
We appreciate your support of Amble Tea and the care you put into choosing what you pour back into yourself.